Frequently Asked Questions
Everything you need to know about shopping with Hatley.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns can be initiated through our online returns portal.
Do you ship internationally?
Yes, Hatley ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay, as well as Hatley gift cards.
How do I care for my Hatley garments?
To maintain the quality of your items, we recommend machine washing in cold water and hanging to dry. Please check the care label on each specific product for detailed instructions.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within 30 minutes of placing your order.